People Skills in Government Organizations

people skillsLately, I have been dealing with lots and lots of people, specifically students and many times I don’t have the answers to their questions or I am not able to help them in any way, and they just don’t seem to understand this fact.

I have seen many of my colleagues react to this situation in different ways. Some get angry, rude and thrashes the student for asking too many questions.

Students are not perfect, they make mistakes and the fact that they are learning in the institution means it’s ok for them to make mistakes as long as they acknowledge and learn from it.

We, on the other hand, are professionals and it’s our duty to behave professionally and I don’t think that thrashing is the right way to deal with anyone. Just because you are an authority or a representative of a government organization doesn’t mean that you could be rude to the people you serve.

The least thing we can do in this situation is to have empathy, be polite and try to explain that we don’t have the solution.

Communication and people’s skills are endangered in the government organizations. We should do something about it.

The Office Boy “Siraj”

Lately I have been working in Jamia Millia Islamia, as a freelance Full Stack Web developer.
I have to tell you, there is a drastic change in working  culture from a multinational companies to educational institution like Jamia and it’s really different environment altogether and I kind of like it.
There is office boy, whom I meet on daily basis and he is the one doing the office chores from file handling to providing us tea and biscuits. I find him very happy and always in  joyful mood, however I never had a chance to talk to him till today.
Today, I got to know about his story, his business adventures, the mishap and his family responsibilities.
I had seen many people say that humans are like iceberg, meaning only one tenth part is visible and is above the surface, rest is hidden below the water.

It can not be more true with this guy.

I loved his attitude towards life and the way he had dealt in the past.

It’s really important to talk to everyone as you might get a story that you would never forget and also we should never prejudge a person because there’s always a story behind a person and it’s worth listening too.


Faisal

You Complete Me Notion In A Relationship

In India, we have a notion of “You Complete me”, in almost all of the Bollywood movies, it is evident and since the day we gain consciousness, we start searching for our soul mate who can complete us.

Well, this notion is a trap which would eventually lead us to become unhappy, I know, I am going out of the line here and a very few of you would understand what I am saying, please bear with me and read along.

youCompleteMeThis notion gives us a feeling that we are incomplete by default, which is so not true and it creates a room for unhappiness in our mind, The very fact of incompleteness is sad and we should stay away from this feeling. Feeling incomplete would make us feel broken and then we would desperately need someone to complete us, and such story is not conducive for being happy.

Consider this analogy, Water is much more important than gold or diamond and yet water is almost inexpensive as compared to gold and diamond because it is easily available, when you are needy, you are easily available and others won’t pay attention to you.

When you are needy you are basically willing to do anything and everything  for someone else and they start taking you for granted. Being needy makes you less respected by others and you lose respect for yourself.

We don’t need anybody else to complete us, God have not created us incomplete, it’s just a Bollywood Masala which has made us believe that we are incomplete, and we should try not to fall into that trap.

Thank you Mridul to suggesting me to write on relationships.

Thank you,

Faisal